Frequently Asked Questions

What is magicJack Connect?

magicJack Connect is a new app that provides you with a variety of calling and messaging features to call your friends and family worldwide.

Is it free to use?

magicJack Connect offers both free and premium products. You can make unlimited calls and send text unlimited messages to other magicJack Connect users for FREE. There are four upgrade options, which you can purchase in-app through iTunes/Google.

  1. Make Calls To The U.S. From Anywhere Worldwide. This provides you with a U.S. phone number to make & receive calls to the U.S., Canada, Puerto Rico, and U.S. Virgin Islands.
  2. Make Calls To Other Countries. This allows you to buy an international calling plan to make unlimited calls to the country of your choice.
  3. Buy Pre-Paid Calling Credits. If you are not looking for a calling plan, you can buy magicJack Connect credit to call any number worldwide, and pay as you go.
  4. Buy A Local Phone Number. This provides you with a phone number in the country of your choice so your friends and family can call you locally. Each upgrade has different pricing, which is listed in the app.

Can I try magicJack Connect for free?

Yes. magicJack Connect always offers free calling and messaging to other magicJack Connect users. We also offer new users free 10 minutes of calling anywhere in the world (excludes U.S. numbers).

How do I invite my friends to magicJack Connect?

Your friends can download magicJack Connect from the App Store on their iPhone, iPod or iPad and from Google Play on their Android Smartphone or tablet. In addition, the app provides a dedicated section where you can "Invite your Friends" via Email, SMS, Facebook, and Twitter. Spread the word!

How do I add friends into my contact list?

magicJack Connect uses your list of contacts from your device's address book. You can also add your friends directly to your contact list from inside the app, by tapping on the "+" button in the Contacts tab.

How do I share my magicJack Connect phone number?

Your magicJack Connect account is based off your regular mobile phone number. In addition, it accesses your device's address book, and will show you which of your contacts are using magicJack Connect, automatically. You can then call and message these other magicJack Connect users for free.

If you purchase an international (outside the U.S.) phone number, you can share this number with friends & family via Email, SMS, Facebook, and Twitter.

On which devices is magicJack Connect available?

magicJack Connect is available for iPhone, iPod, and iPad and Android Smartphones and tablets.*

*When you register for magicJack Connect, you will receive a one-time SMS to a mobile phone number with a registration verification code. You must have a mobile phone that is capable of receiving this message in order to use the app. You can then enter this verification code on any of the above devices.

How do I download magicJack Connect?

You can download magicJack Connect from the App Store on your iPhone, iPod or iPad and from Google Play on your Android Smartphone or tablet.

Do I need to create an account to use magicJack Connect?

Yes. Your account will be based off your regular mobile phone number. In addition, you are able to log-in with Facebook or Google, or you can create your own account by providing your name and email address.

Can I send text messages to any phone number?

Currently you can only send text messages to other magicJack Connect app users.

Can I send attachments via text message?

Yes. When you are composing a text message to other magicJack Connect users, tap the paper-clip icon on the bottom right to send an attachment. Supported attachments include photo, video, voice clip, and location.

How do I customize my voicemail greeting?

Navigate to the Settings tab, then tap on Voicemail. From there, you have multiple options including the ability to record your welcome greeting.

How do I listen to my voicemails?

From the calls tab, tap the bottom left icon that looks like a clock. This is your Recents tab that shows your recent calls, missed calls, and voicemails. From the list you can tap on your voicemails and play them directly from the app.

Which countries can I call?

Does magicJack Connect support group messaging?

Yes! When you compose a message, you can choose as many recipients as you like.

Can I make a group call?

Once you are on a phone call, you can add a person to have a 3-way call. From the ongoing call screen, tap the far right icon to add a recipient to the call. Note that if you are adding a user that is not currently using magicJack Connect, you will have to have the corresponding calling plan.

How do I change the photos associated with my contacts in my address book?

Your address book in magicJack Connect uses the same contact photos as your native device address book. In order to change the photo, you can do either of the following:

  1. Navigate to your device address book, and change the photo for your contact there
  2. (Android): Navigate to your Contacts in magicJack Connect. Long-press on contact and select "Edit"

Do you offer free calls like magicApp does?

Free calls are always available between magicJack Connect users. To make calls to other number, you must purchase a plan.

I'm a magicApp user. Do I still have to sign up for magicJack Connect?

Yes, magicJack Connect is a separate app, which is different from magicApp.

I'm a magicApp user and paid for a U.S. phone number already. Do I have to pay again for magicJack connect?

We are working on a solution that will allow magicApp users to transfer their paid account into magicJack Connect. It will be available in the next 3-4 months. You can continue using your paid magicApp account during this time.

I have a magicJack device and was told there is a companion app. Is this it?

No. magicJack Connect is a completely separate offer from magicJack devices. Those with a magicJack device will still have access to magicApp as their companion device.

How can I make my account private, so that other users don't see that I'm online?

Navigate to the Settings tab, then tap on Privacy. Move the button to the "on" position under the "Share Online Status" option. Now, users will not see when you are online.

What does "Connect-to-Connect" mean when calling?

This means you will be making a free call to another magicJack Connect user. Calls between magicJack Connect users are always free!

How to change avatar photo

Navigate to the My Account tab. From here you can edit your information, including your photo.

Can I change the ringtone for magicJack Connect?

Navigate to "Settings," then "Sound" and then "Phone ringtone." From here you can select the ringtone to be used with magicJack Connect.

How do I make calls to U.S. phone numbers?

In order to call or message U.S. phone numbers, you need to purchase an upgrade within the Plans and Features tab. It's called "Make Calls To The U.S. From Anywhere Worldwide." This provides you with a U.S. phone number to make & receive calls to the U.S., Canada, Puerto Rico, and U.S. Virgin Islands. You will be able to choose your U.S. phone number by selecting state, area code & city. You can then make & receive calls like you normally would. Your friends and family can call you just like a regular phone number.

Do you offer international (outside the U.S.) calling plans?

Yes! In order to call phone numbers in countries other than the U.S., you need to purchase an upgrade within the Plans and Features tab. It's called "Make Calls To Other Countries." This provides you with an international calling plan to make unlimited calls to the country of your choice. There are two plan options here:

You can purchase as many country plans as you like.

Can I just buy pre-paid calling credits to make international (outside the U.S.) calls and pay by the minute?

Yes! We offer pre-paid calling credit. In the Plans and Features tab, this option is called "Buy Pre-Paid Calling Credits." If you are not looking for a calling plan, you can buy magicJack Connect credit to call any number worldwide, and pay as you go. Connect credit is offered in packages of $4.99, $9.99, and $19.99. Calls are charged on a per-minute basis, and will be debited from your account. No additional fees. See Calling Rates for details, listed here http://bit.ly/1o3tCwX. Note that in order to make calls to the U.S. you must purchase the U.S. plan.

Can I buy an international (outside the U.S.) phone number?

Yes! We offer you the ability to buy a phone number in the country that you choose. This way, your friends and family in that country can call you just like a regular local phone number to them. To purchase, tap on the Plans and Features tab, and go to "Buy a Local Phone Number." Once you select this plan, you choose the country and city of your phone number. You will then be able to receive calls to that number. To make a call, you will need to purchase Pre-Paid credits or a calling plan. Purchase as many phone numbers as you like.

Can I use magicApp in other countries?

Absolutely! magicApp is best used over WiFi for the best call quality, connectivity, and experience. The service can also be used over a mobile carrier 3G/4G/LTE data network, but carrier data charges may apply.

Why are my calls not going through?

If you are trying to make a call to a U.S. phone number, but your mobile phone number is not a U.S. phone number, you'll have to enter the U.S. country calling code of +1, followed by the number.

Will I receive my voicemails and messages even if I have no WiFi or data connection?

All voicemails or messages that are sent to you while you are offline will be displayed in the app once you reconnect to the internet.

How do I contact customer support?

Please contact us at https://magicjack.custhelp.com/app/support